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  1. Only products that are in unused, resaleable, and brand new conditions may request for returns within the first 30 days of purchase. A restocking fee may apply unless the VRTX SPORTS have the full responsibility of the damage.
  2. Shipping and handling fees are non-refundable. For exchange due to customer’s preference (i.e., exchange to different sizes and colors), returning cost and the replacement cost will be applied at the expense of the customer.
  3. To return or exchange a product, email, including your order number, name of the product and the reason for the return or exchange. Once we receive your request, we will provide a return authorization number and a shipping instruction for you to follow.
  4. The Velcro part of the product needs to be free of particles (unused and clean) in order to receive a full refund.
  5. The product should be free of tear, dirt, particles, or traces of use to be accepted for a return and refund.
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